Policy and Contact
Packages are mailed via USPS & a tracking number will be sent to the e-mail address you provided us during checkout. Tracking may take up to 24-48 hours to update on the USPS website.
Shipping takes up to 2-5 days, while International shipping takes up to 5-10 business days. Processing of all orders takes up to 3-5 business days.
Helena Beauty is NOT responsible for any lost / stolen shipments. If you tracking says your item was delivered, then you must contact USPS for more information.
If you accidentally put a incorrect address at checkout and your package has been sent out, you will also need to contact USPS to change your address.
If your package gets sent back to us, you are responsible for the additional shipping charges to have it sent back to you.
Any further questions about about delays or any issues relating to your shipping process must be directed to USPS.
ALL SALES ARE FINAL. ONCE ORDER HAS BEEN PLACED, WE CAN NOT CANCEL IT.